Reference

What to Expect When We Verify Your Identity

Before your first withdrawal clears through PayPal, Venmo, or Play+, rotobot requires a one-time identity check — a standard step that protects your account and keeps your payout path open. Submit your documents once and you won't be asked again for routine cashouts.

Document UploadID Review ProcessAccount Cleared StatusPayout Path Unlocked
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rotobot What to Expect When We Verify Your Identity
HELP DURING VERIFICATION

Where to Get Help While Your Documents Are Being Reviewed

Live Chat Reach our account team through the live chat icon in the bottom right corner of any page. Ask about document status, upload errors, or what file formats we accept for ID review.
Account Dashboard Your verification status is visible inside the account dashboard under Profile Settings. Check there first — the status label updates as soon as our review team acts on your submission.
Email Support If your documents were flagged or returned, email support gives you a written thread to track the resolution. Attach the corrected file directly to your reply for fastest turnaround.
HOW WE PROTECT YOUR DATA

The Standards Behind Our Verification Process

Encrypted Uploads

Every document you send us travels over SSL encryption. Your ID and address proof are stored in a secured environment, separate from your gameplay and payment records.

One-Time Submission

Once your identity is confirmed, we do not ask you to resubmit the same documents for routine withdrawals. The verification sits on your account permanently unless account details change.

Manual Review Team

Submitted documents go to a human review team, not an automated reject queue. If something looks off, they flag it with a specific reason so you can correct and resubmit quickly.

State-Law Compliance

Our verification requirements align with the rules of each eligible state. Access and payout eligibility depend on local law, and our KYC process reflects that state-by-state framework.

rotobot How Identity Verification Works at rotobot

How Identity Verification Works at rotobot

Identity verification — often called KYC (Know Your Customer) — is the process of confirming you are who you say you are before funds move out of your account. We ask for a government-issued photo ID, such as a driver's license or passport, plus one document that confirms your address, like a recent utility bill or bank statement. Once both are submitted

through your account dashboard, our review team checks them against your registration details. Availability depends on state law and eligible states. Most accounts move through review without follow-up, and you'll see a status update directly in your account wallet once you're cleared.

Identity Verification Terms You Will See in Your Account

01
What does KYC mean?

KYC stands for Know Your Customer. It is the process of collecting and confirming your identity details before allowing withdrawals or high-value account actions.

02
What is a government-issued photo ID?

A government-issued photo ID is a document produced by a federal or state authority — typically a driver's license, state ID card, or US passport — that confirms your legal name and date of birth.

03
What counts as proof of address?

Proof of address is a document that shows your current residential address, such as a utility bill, bank statement, or official government letter dated within the last 90 days.

04
What does 'verification pending' mean in my account?

Verification pending means your documents have been received and are in our review queue. Your account stays active, but withdrawals are held until the review is complete and status updates.

05
What is a verified account?

A verified account is one where identity and address documents have been reviewed and confirmed. Verified status removes the withdrawal hold and opens the full payout path, including PayPal and Venmo.

06
What does 'document flagged' mean?

A flagged document could not be fully confirmed — usually because it was blurry, cropped, or expired. Our review team will specify the issue so you can resubmit the correct version.

Common Questions About Verifying Your rotobot Account

State regulations require us to confirm who holds each account before releasing funds. Verification protects your balance and ensures payouts reach the right person — not someone who accessed your login details without permission.

We need two things: a government-issued photo ID (driver's license or passport) and one proof-of-address document. Upload both as clear, unedited photos or scans through your account dashboard under Profile Settings.

Most submissions are reviewed during business hours. Simple, clear documents usually move through without follow-up. Complex cases or documents that need a second look may take longer — check your account dashboard for the current status.

Yes. You can deposit via PayPal, Venmo, or Play+ and continue playing while your documents are under review. Withdrawals are held until your account status changes to verified.

You will see a rejection reason in your account dashboard. Common issues are image blur, a cut-off edge, or an expired ID. Correct the specific issue and resubmit — there is no penalty for resubmitting a clearer version.

Switching from PayPal to Venmo does not trigger a new identity review, but adding a new payout method may require a brief confirmation step. Players in Las Vegas and other eligible states follow the same flow — check your account wallet for any pending steps.
Reference

Identity Verification Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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